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Tutoring Process for Parents and Students

  • Student Enquiry

    You can contact us by phone, email, or through our website. . If social media is your medium of choice, then you can get in touch with us via Facebook, Twitter, and even Whatsapp and Viber! EduExchange has a dedicated support team that will get back to you promptly. We are committed to providing comprehensive support right from the first instance.

    Understanding you and your Requirements

    Once you have made contact, our Technical Team will contact you to discuss your needs, expectations and timetable. We like to get to know our clients as much as possible, in order to not just meet but exceed your expectations, and assign a tutor who meets your requirement best.

    Starter Pack

    Once our team has spoken with you, we will send over a starter pack to help you get to know us a little better! It will include all the information about how we will work with you. We will follow up with a courtesy call or email to see if you have any questions or queries. Once you are satisfied, we will request you to send over the signed agreement, student form and payment information. If you would like to meet us in person to hand over the agreement, we will schedule a meeting at your convenience.

    Matching you with the Right Tutor

    We will now get down to matching your details with that of tutors, to ensure that the tutor is the best choice, both academically as well as temperamentally.

    First Meeting and Finalising the Lessons

    Once we find the right tutor, we will contact you to finalise the arrangement and set up your first meeting. Please make sure you let us know how many hours of tutoring you would like before the first lesson takes place, so that we can work out the value of your weekly or monthly instalments.

    Feedback and Support

    After your first tutor session, we will request for your feedback to examine how the learning can be improved. In the unlikely event of need for a change, we will find a replacement tutor if and when necessary. We will also help you track your progress in the form of regular Progress Reports.

    Remember, EduExchange caters to all education needs. Should you need help with anything related to your education (university applications, CV support, gap years planning, internships, accommodation etc.), remember, you have our ready and efficient support.